Process, Knowledge and Skills Coordinator

Intermediate - Full time

Kuala Lumpur, Malaysia


• Investigate training needs across internal stakeholder groups
• Plan, design and build technical training for product teams, Developers and QA, according to organisational requirements
• Launch and execute training and knowledge sharing initiatives Eg. Workshops, Webinars, Presentations and training(online and/or classroom based)
• Keep and report data on completed courses, issues etc.
• Assist in a technical on boarding of new Developers and QA
• Facilitate various communities of practice and make their work visible to the organisation
• Update and maintain internal wiki, where the know-how is shared
• Use community feedback to prioritize and improve our knowledge sharing activities and material
• Work on technical processes mapping, definition, documentation and alignment (including best practices)
• Openly collaborate with a wide range of stakeholders with diverse backgrounds


• 3+ years of work experience in a technical field or as a technical trainer
• Experience working with technical professionals
• Ability to address training needs with complete training and knowledge sharing initiatives
• Working knowledge in MS Office (especially PowerPoint)
• Excellent English verbal and written communication skills
• Very good communication skills and being comfortable speaking to bigger groups
• Ability to quickly grasp new technologies and communicate their inherent complexities in a simple, straightforward fashion
• A structured and independent approach to completing your assignments, with attention to detail
• Urge for self-development and feeling comfortable embracing technical know how
• Knowledge of Sitecore Platform is a huge plus
• Experience in on boarding colleagues is a plus
• Experience in designing technical course content and running training sessions is a plus
• Experience in process mapping is a plus