IT System Administrator

Industry - Offshore Outsourcing
Level - Intermediate
  • Networking
  • Operational Support System (OSS)
  • Communication
Employment - Full time
Work Model - In office

Client - Inscale Portugal

INSCALE is a European offshore development company with offices based in Denmark, Malaysia, Portugal, Ukraine and Macedonia. We establish permanent development teams for European and Australian companies with ongoing development of software applications. Each team works as an integrated part of the customer's organization. We offer our employees an opportunity to work on exciting projects and learn the western development procedures and culture.
We have an informal management style where you will have autonomy and responsibility allowing you to develop your skills and grow your value as an IT professional.
We greatly value what our employees contribute to INSCALE, and always strive to reward our employees with challenging work and competitive environment. We are more than 500 employees representing numerous nationalities, which makes our work environment internationally oriented, diverse and encourages collaboration internally and regionally.
For more information, see https://www.inscale.net/

Highlights

We are seeking a full-time on-site IT Administrator to join our IT team. In this position, you will be responsible for providing technical support to users and maintaining IT systems, including hardware, software, and network infrastructure. You will work under the supervision of IT Manager to ensure that all IT systems are running smoothly and efficiently. You are expected to enjoy helping and communicating with people.

Lisbon, Portugal

Responsibilities

  • Install/Configure and maintain hardware and software systems (desktops, laptops, printers, access control devices and other IT peripherals.)
  • Troubleshoot hardware, software, and network issues, and provide technical support to end-users.
  • Assist IT colleagues in maintaining and monitoring network infrastructure (switches, firewalls, access points, etc.)
  • Create and maintain user accounts, email accounts, and email groups in Microsoft365/Azure Active Directory.
  • Monitor system performance and resource utilization and identify areas for improvement.
  • Provide IT training and support to end-users.
  • Perform routine maintenance and upgrades on IT systems and applications.
  • Assist in implementing IT policies and procedures.
  • Maintain inventory of IT equipment and software licenses.

Qualifications

Technical Skills (Must Have):
  • 3 to 5 years of experience in IT support, administration, or engineering.
  • Proven experience in networking skills.
  • Strong technical background, logic thinking, and problem-solving skills.
  • Capable of maintaining performance and composure under demanding conditions.
  • Adept at managing tasks and priorities in a fast-paced setting.
Technical Skills (Good to have):
  • Familiarity with Microsoft Azure ecosystem, such as Exchange, SharePoint, OneDrive, etc.
  • Knowledge in ITIL, helpdesk system, and customer service.
  • Added advantage with AWS, hosting experience, or other cloud-based security platforms
  • Understanding on Active Directory, Security, Email services and Cloud services.
  • Next-Generation Firewall (NGFW)
  • IT Asset Management
  • Mobile Device Management (MDM)
  • Practical experience in CCNA or equivalent job tasks.

Education

Diploma/bachelor's in computer science, Information Technology, or related field.

Travelling

No travelling requirements
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