Web Support Specialist

Industry - Healthcare
Level - Intermediate
  • Sitecore
  • WordPress
  • Technical Support
Employment - Full time
Work Model - Hybrid

Client - WS Audiology (Macedonia)

Formed in 2019, through the merger of Sivantos and Widex, WS Audiology combines over 140 years’ experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful.
We are active in over 130 markets and employ 12k people worldwide. Our broad portfolio of hearing related products and services generates annual revenues of around EUR 2.0 billion.
Learn about us on www.wsa.com

Highlights

INSCALE is an Outsourcing Application Development and Management company with offices based in Denmark, Malaysia, Portugal, Ukraine and Macedonia. We establish permanent development teams for European and Australian companies with ongoing development of software applications. Services: • Managed Services (MS) is where each team works as an integrated part of the client's organisation. We offer our employees an opportunity to work on exciting projects and learn the western development procedures and culture. We have an informal management style where you will have autonomy and responsibility allowing you to develop your skills and grow your value as an IT professional. • Talent as a Service (TaaS), where we specialize in identifying and connecting top-notch, passive talent with engaging projects and fulfilling career paths.

1000 Skopje, North Macedonia

Responsibilities

As a Web Support Specialist you will be part of the Commercial Operations team in Global Marketing where you will interact with multiple stakeholders from international Sales Companies, IT and Marketing.
Your responsibilities:
  • Handle issues and fixes related to our online touchpoints worldwide
  • Ensure fast and appropriate response to reported issues and tasks and support on tickets coming into Sitecore websites
  • Assist in implementing new features
  • Test of new and current digital features
  • Create landing pages for campaigns and other brand content in Sitecore CMS
  • Setup and roll out of new country websites
  • Handle web-related correspondence with local markets
  • Train web editors from our local sales companies worldwide, provide and organize training material

Qualifications

Technical Requirements (Must Have):
  • Prior work experience in web editing and web problem-solving
  • Hands-on experience using any CMS for example: WordPress, Sitecore, Drupal, etc.
  • Strong analytical and problem-solving skills
(Good to Have):
  • Service mindset; positive attitude; proactivity
Soft Skills Requirements:
  • Solid teamwork and interpersonal skills and ability to work and communicate in a diverse and multicultural team
  • Well-structured approach to your work, willing to take full ownership of tasks in a well-organized matter
  • Positive energy, open-mindedness, and strong proactive attitude
  • Eager to learn
  • Fluent in verbal and written English

Education

Bachelor’s Degree in Computer Science, Information Technology, or related field.

Travelling

Travelling to Denmark for team gatherings or when needed.
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