Senior Technical Specialist

Industry - IT
Level - Senior
  • ITIL
  • Incident Management
  • Change Management
Employment - Full time
Work Model - Hybrid


New Department: ITO Process and Services (Monitoring and Event Management team) There is no one in Denmark in this team. It will be a brand new team. An Opptunity to make difference & influence in how Topdanmark will operate in the future. Opportunity to build from scratch

Kuala Lumpur, Malaysia


Topdanmark does not currently systematically monitor the decentral infrastructure (network, storage, servers and applications). This leads to a reactive approach when encountering issues with the infrastructure leading to prolonged downtime and disruptions.
The purpose of this team is going from Reactive to Proactive.
Actively monitor the various monitoring and surveillance tools in place.
Currently Dynatrace, SolarWinds and to some extent Spotlight for MS-SQL databases.
Manage incoming events, in ServiceNow, from the surveillance tools and decide if the alarms constitute one or more incidents, or if they can be suppressed.
Forward raised incidents to dedicated resolution teams in Denmark.
In the beginning it will be the Incident Management team
Over time, it will be a combination of the Incident Management team and 2. Level Resolution teams.
Support incident resolution in cooperation with Danish teams
Produce and report statistics on weekly and/or monthly basis
Support enhancement activities, e.g. implementation of new alarms, improvement of existing alarms
Provide basic technical support to Asia based colleagues and partners – reset passwords, restart virtual machines and similar


Technical Requirements (Must Have):
Tech Lead/Senior:
ITIL Capabilities: Proven experience Understanding of ITIL practices.
ITSM Knowledge - Proven experience with IT Service Management (ITSM)
Strong Understanding of the technical aspects of the IT infrastructure, including hardware, software, networks, and data centers.
Proven experience in incident management and Ability to understand the incident process.
Familiarity with various IT monitoring tools and platforms that can aid in the detection and resolution of IT events
Technical Requirements (Good to Have):
Experience in Project Management
Experience in Risk Management
Able to adapt to new situations and challenges.
Familiarity in Agile environment
Soft Skills Requirements:
  • Analytical
  • Structured
  • Ability to remain calm under pressure.
  • Can work independently.
  • Solid English language skills
  • Proactive
  • Intuitive


BSc or higher degree in Computer Science, Engineering, or another technical field.


You may be required to travel to Denmark depending on the project requirements.
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