Genesys Developer

Industry - IT
Level - Senior
  • AWS
  • Java
  • JavaScript
Employment - Full time
Work Model - Hybrid

Client - Topdanmark

Topdanmark is Denmark's second largest insurance company, and they are happy to have a wide and numerous ranges of customers, i.e. more than one million personal customers, every second Danish farm and one in six businesses in Denmark. Times are exciting in the Insurance space, and Topdanmark is making massive investments in IT projects and IT technology. The ambition is to offer customers some of the very best digital experiences on the market.
Topdanmark is a publicly traded company with headquarters in Copenhagen, Denmark. Topdanmark has 2,100 employees across the country (350 IT employees). Their principal task is to help those people who have shown confidence in them by letting them manage insurance policies. Topdanmark offers an attractive workplace with high professionalism and job satisfaction. You will get to work with competent and motivated colleagues from both Malaysia and Denmark. Mutual trust and no micromanagement are headlines when working in Topdanmark.
For more information, see www.topdanmark.com

Highlights

We have an exciting and rewarding opportunity, working as our Software Engineer in the integration and feature layer of our call centre software. You will be among the first in our Malaysian call centre software team and set the tone for future growth of the team in Malaysia. Within the role, you’ll build software and perform unit/integration testing of APIs and integration, mainly between Genesys and Salesforce.

Kuala Lumpur, Malaysia

Responsibilities

You will have a chance to be part of new Malaysian team that is fully integrated into our Danish development- and support team for call centre solutions. As an insurance company, having great ways of communicating with our customers is essential for our success. Your solutions will influence and ensure our success in this area.
Responsibilities:
  • Collaborate with other developers in the Danish team, designing, implementing and deploying call centre software solutions.
  • Build a deep understanding of how a call center operates, so you can implement great software solutions to meet the challenges that the call center has.
  • Design, implement and test domain centric APIs, integrations and features.

Qualifications

  • 5+ years of programming experience
  • Experience with working with contact center solutions, preferably Genesys
  • Knowledge of Genesys Engage and Genesys Cloud
  • Experience with Cloud technologies, preferably AWS
  • Experience with REST service integrations
  • Experience with Java & JavaScript
  • Experience with Cloud testing, preferably Postman
  • Experience with Agile Development (SAFe/Scrum)
  • Experience with requirements gathering, analysis and design.
  • Able to organize, estimate and report the progress of assigned tasks

Education

B.S. or higher degree in Computer Science, Engineering, or another technical field.

Travelling

Travel to Denmark depending on requirements.

Remarks

All successful applicants will receive an official invite within 2 weeks of your application to discuss the next steps in the Job Application.
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