RPA Business Analyst

Junior - Full time
  • Business Analysis
  • RPA


You will be a part of our Digital Solutions - Emerging Technologies and Innovation team.

Kuala Lumpur, Malaysia


As a RPA Business Analyst you will be expected to manage client and internal deployment projects, as well as to be able to assume the lead in managing automation project streams/workgroups, taking responsibility for the necessary people, project and performance management aspects. Your analytical and conceptual capabilities are required to meet the challenge posed by complex problems. Your work also involves doing detailed process analyses to monitor digital solutions and to identify gaps where actions would be necessary.
You will be a part of our Digital Solutions - Emerging Technologies and Innovation team.
Main accountabilities:
Business analysis services
● Responsible for detailed process mapping and analysis for endorsed initiatives. Also to conduct assessment if the endorsed initiatives would be a suitable to be automated
● Perform detailed gap analysis to ensure automation resolves process inefficiencies,optimize resource utilization and increase productivity
● Use agile data modelling practices to analyze and create suggestions for adequate business solutions.
● Monitor digital solutions and identify gaps by preparing technical and/or business reports by collecting, analyzing and summarizing information and trends.Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Project management:
● Overall responsible to support project manager in project assessment and project management of deployments
● Set up a standard deployment toolkit to facilitate deployments
● Roll out deployments and keep project tracker up to date.
● Drive testing and acceptance of project results
● Lead streams or (smaller) project teams
● Translate project requirements into project objectives and tasks
● Support administration of project management plans and processes for successful project execution
● Monitor proactively risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
● Obtain feedback at any critical project milestones and at project completion to ensure that projects efforts meets customer expectations
● Utilize project management processes and methodologies at all times
Stakeholder management & Teamwork:
● Manage complexity: multiple stakeholders, and gain buy-in for project goals
● Address task-related issues appropriately to maintain work relationships
● Contribute to team effort by accomplishing related results as needed
● Explain facts, practices, policies, etc. to others within the organization adhering to the governance model
● Build relationships and understand client and key stakeholders interests and concerns
● Builds partnerships to collaborate and uses influence to gather client and business requirements and communicate effectively with all project teams and support groups
● Highly organized with a high level of attention to detail
● People manager, able to lead streams and/or (smaller) projects
● Results oriented and able to manage deadlines and take ownership
● Ability to maintain composure under pressure and accurately assesses problem situations
● Flexible and adaptable
● Strong presentation, interpersonal and intercultural skills
● Ability to assume a high level of responsibility


● At least 1 - 2 years’ experience in business analysis and/or managing projects
● Experience with project methodologies such as Agile methodology is a plus
● Innovative, creative mindset self-motivated, energetic and enthusiastic
● Analytical and process thinker with the ability to challenge the status quo effectively and constructively
● Team player with can-do attitude, continuously learning and self-motivated
● Strong communication skills, both verbally and written
● Excellent influencing and persuading skills, strong ability to motivate and convince
● Ability to overcome the complexities involved in changing complex processes, systems and habits
● Fluent in English and Malay
● Experience with Power BI is a plus
● Strong interest in Robotic Process and other Digital Automation areas


Bachelor's degree or higher degree in Computer Science, Statistics, Information Systems, Management or a relevant field