Senior Technical Support Engineer

Senior - Full time
  • IT Support
  • Linux

Client : Napier Technologies Limited (Malaysia)

Industry : Other


Napier Technologies Limited is a Big Data start-up company in Central London (Smithfields/Farringdon). Advanced AML platform designed and built by leading experts. We replace or reinforce existing AML processes, identify previously unknown threats and strengthen controls. Our goal: to combat evolving threats and reduce financial and reputational risk.

Our product ingests large amounts of data then enriches and scores it in flexible ways to allow anomalies to be detected and dealt with. We have an underlying platform with generic capabilities and then build industry-specific solutions on top of that that solve real-world problems. In the finance sector we provide a solution around Anti-Money-Laundering and Transaction Monitoring and have a blue-chip partner who takes our solution to market. Version one of our product is live and deployed in real, revenue earning, world-wide projects Transaction Monitoring and have a blue-chip partner who takes our solution to market. Version one of our product is live and deployed in real, revenue earning, world-wide projects.

Highlights

Creative, challenging, and fast-growing environment

Kuala Lumpur, Malaysia

Responsibilities

Napier is a technology provider. We create compliance technology to help companies in any sector comply with money laundering regulations. Our intelligent compliance platform, trusted by the world’s leading data providers, transforms AML & Trade Compliance from mandatory duty to competitive edge. We use deep industry knowledge and cutting-edge technologies such as artificial intelligence and machine learning to help businesses detect suspicious behaviors and fight financial crime.

Background:
• Business Model – product company (license sales) with professional services around implementation and Artificial Intelligence projects
• Working with Financial, Pharmaceutical, import and export companies ~ 200 clients in total
• Works in Anti Money Laundering (AML), Pharmaceutical, Import & Exports (Variety of projects can be used as selling point).

For more information, see https://www.napier.ai/

We are looking for a Senior Technical Support Engineer in the Kuala Lumpur office. You will be working in the Technical Support Engineering team. Specific responsibilities include:
• Support and maintain our customers, quickly and efficiently resolving issues.
• Build excellent relationships with clients to achieve the highest level of customer satisfaction.
• Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
• Collaborate with other departments in the company to help solve problems for clients and deliver great outcomes.
• Work with product management and development teams to channel client feedback & solutions into future releases.
• Provide technical KB documentation for extremely complex workarounds/solutions.
• Creating documentation and maintaining & following existing documentation.
• Contribute to the learning culture of a brilliant team.

Qualifications

Technical Qualifications:
• Proficient experience in any Linux OS (e.g. Ubuntu, Red Hat preferably, etc.)
• Proficient experience in delivering to Service Level Objectives
• Understanding of non-functional requirement analysis
• Experience in systems connectivity or basic networking design and implementation
• Experience in checking data files for data errors
• Ability to read and understand logs
• Experience in virtualized environment

Nice to have:
• Experience in API Gateways, JSON, XML would be beneficial.
• Public Cloud (Microsoft Azure) is a plus
• RESTful API Design, HTTP and Webhooks
• Delivery experience of message oriented (or event driven) distributed systems preferably with Kafka (or other messaging systems i.e., TIBCO EMS, WebsphereMQ)
• Experience with workflow mapping, preferably with Apache NiFi (or other similar TIBCO/ Mulesoft/Dell Boomi products)
• Experience in Information Security, Encryption, SSL/TLS would be added advantage
• Understanding of containerized environment

Soft skills:
• Excellent client communication skills, both written and verbal.
• Proven ability to work with both client and internal teams to tight deadlines.
• Excellent organizational and problem-solving skills, able to adapt quickly to changing circumstances.
• A strong background in delivering client technology projects.
• Ability to context-switch and priorities effectively.

Education

Bachelor’s Degree in Information Technology, Computer Science, Engineering or equivalent work experience with passion and prove of work also can be considered.

Travelling

• You may be required to travel to UK depending on project requirement. (no travelling involved at the moment due to COVID-19 situation)
• Work will be performed during normal working hours (9:00am - 6:00pm)
• There will also be an on-call rota. This rota will be 1 week in 4, where you will be on call to service critical client support issues in the unlikely event, they are raised out of hours