Application Support Engineer (L2)

Senior - Full time

Client : Napier Technologies Limited

Industry : Other


Napier Technologies Limited is a Big Data start-up company in Central London (Smithfields/Farringdon). Advanced AML platform designed and built by leading experts. We replace or reinforce existing AML processes, identify previously unknown threats and strengthen controls. Our goal: to combat evolving threats and reduce financial and reputational risk. Our product ingests large amounts of data then enriches and scores it in flexible ways to allow anomalies to be detected and dealt with. We have an underlying platform with generic capabilities and then build industry-specific solutions on top of that that solve real-world problems. In the finance sector we provide a solution around Anti-Money-Laundering and Transaction Monitoring and have a blue-chip partner who takes our solution to market. Version one of our product is live and deployed in real, revenue earning, world-wide projects Transaction Monitoring and have a blue-chip partner who takes our solution to market. Version one of our product is live and deployed in real, revenue earning, world-wide projects.

Highlights

Currently, we are assisting Napier in extending a support team with an experienced Senior Application Support Engineer (L2) who will support and maintain the customers, quickly and efficiently resolves their issues. Napier is a product company, providing advanced Anti-Money Laundering (AML) solutions to over a hundred customers around the world.

Kyiv, Ukraine

Responsibilities

• Supporting and maintain our customers, quickly and efficiently resolving issues.
• Building excellent relationships with clients to achieve the highest level of customer satisfaction
• Use your technical analysis skills and knowledge of IT environments to solve issues and promote best practices
• Collaborate with other departments in the company to deliver positive customer outcomes
• Work with product management and development teams to channel client feedback & solutions into future releases
• Provide technical KB documentation for business solutions
• Using your experience to improve key operational process

Qualifications

• Knowledge of HTTP protocol, and REST API
• Understanding of common file formats: JSON, XML, Yaml, Hocon
• Hand-on experience in any Linux OS (e.g., Ubuntu, Red Hat preferably etc.)
• Experience in Systems connectivity or basic networking design and implementation
• Experience in Service Level Objective/ Non-Functional Requirement Analysis
• Experience in writing technical documentation and maintaining KB articles

Nice to have:
• Experience in OS (Unix) system load, disk usage, job scheduling, networking
• Experience in any orchestration system (Mesos/Marathon, Kubernetes, etc)
• Experience with workflow mapping, preferably with Apache NiFi
• Experience in Public Cloud (Microsoft Azure) is a plus
• Basic knowledge of ElasticSearch query language
• Basic knowledge of SQL language
Soft skills
• Excellent client communication skills, both written and verbal
• Proven ability to work with both client and internal teams to tight deadlines
• Excellent organizational and problem-solving skills, able to adapt quickly to changing circumstances
• A strong background in delivering client technology projects and solutions
• You will typically be running multiple concurrent investigations and projects and must have the ability to context-switch and priorities effectively

Education

• Bachelor’s Degree in Computer Science, Engineering or equivalent work experience with passion and proof of work also can be considered

Travelling

• Note: during the Covid19 situation, all are done online, no travel involved.
• Work will be performed during normal working hours

Remarks

We offer
• Creative, challenging and fast-growing product
• Autonomous team structure with a lot of freedom and ownership
• Opportunities to own development start to finish
• Broad and advanced technology stack – huge opportunity to learn
• Friendly and dynamic work environment
• Informal style of leadership and communication
• Opportunity to enjoy working with senior engineers, architects, scientists, and managers that understand the value of technology