Technical Engineer – Customer Support

Junior - Full time

Client : Napier Technologies Limited (Malaysia)

Industry : Other


Napier Technologies Limited is a Big Data start-up company in Central London (Smithfields/Farringdon). Advanced AML platform designed and built by leading experts. We replace or reinforce existing AML processes, identify previously unknown threats and strengthen controls. Our goal: to combat evolving threats and reduce financial and reputational risk.

Our product ingests large amounts of data then enriches and scores it in flexible ways to allow anomalies to be detected and dealt with. We have an underlying platform with generic capabilities and then build industry-specific solutions on top of that that solve real-world problems. In the finance sector we provide a solution around Anti-Money-Laundering and Transaction Monitoring and have a blue-chip partner who takes our solution to market. Version one of our product is live and deployed in real, revenue earning, world-wide projects Transaction Monitoring and have a blue-chip partner who takes our solution to market. Version one of our product is live and deployed in real, revenue earning, world-wide projects.

Highlights

All financial institutions have legal and regulatory obligations to prevent money laundering and the funding of terrorism.The current marketplace is dominated by legacy technology providers, addressing individual elements of customers’ requirements. Interested to work in unique integrated platform, apply now.

Kuala Lumpur, Malaysia

Responsibilities

We are currently assisting our client Napier to set up a Team in Kuala Lumpur office. You will be the Technical Engineer, working in the Client services team. You will be reporting to the Technical lead, and responsible for:
• Support and maintain our customers, quickly and efficiently resolving issues
• Build excellent relationships with clients to achieve the highest level of customer satisfaction
• Use your technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices
• Collaborate with other departments in the company to achieve customer satisfaction
• Work with product management and development teams to channel client feedback & solutions into future releases
• Provide technical KB documentation for extremely complex workarounds/solutions
• Creating documentation and maintaining & following existing documentation

Qualifications

Technical Qualifications
• Experience in supporting and troubleshooting Linux based applications
• Working knowledge of any Linux operating system (e.g. Ubuntu, Red Hat, etc.)
• Working knowledge of using a ticket management system like Jira
• Proficiency in Microsoft Office suite especially Microsoft Excel
• Basic understanding of ITIL processes

Nice to have:
• Experience working with Windows Server
• Scripting experience such as Apache Groovy or any other scripting language like PERL/Shell etc.
• Understanding of web-based technologies such as JSON, HTTP(S), XML
• Networking knowledge (TCP/IP, proxies, gateways, firewalls etc)
• IT Security knowledge
• ITIL Certification

Soft skills
• Excellent written and spoken English
• Good problem-solving skills
• Excellent business communication skills, both written and verbal. Proficiency in written and spoken Mandarin is an added advantage
• Proven ability to work with both client and internal teams to tight deadlines
• Excellent time management skills
• A financial services background would be an advantage, preferably with experience of compliance and AML solutions

Education

Bachelor’s Degree in Computer Science, Engineering or equivalent work experience with passion and prove of work also can be considered

Travelling

• You may be required to travel to UK depending on project requirement
• In KL - Work will be performed during normal working hours (flexi hours between 9:00am-6:00pm / 10:00am-7:00pm)